WCAG 3.3.7: Redundant Entry

WCAG 3.3.7 Redundant Entry is a level A success criterion from WCAG 2.2. Information the person already entered in the same process is auto-populated or available to select, except when re-entry is essential.

Re-typing a shipping address as the billing address is a barrier.

How to test

Enter a shipping address and move to billing. The first address should be offered.

How to fix

Offer Same as shipping, or copy the values.

Example that fails

Checkout asks for the same address twice with no copy option.

Example that passes the check

A checkbox copies the shipping address.

Shopify

Keep Shopify Checkout's same-as-shipping option. Do not replace checkout with a form that asks twice.

WooCommerce

Enable the ship-to-different-address behaviour so billing can copy shipping.

WordPress

Copy earlier fields forward in multi-step forms.

Wix

Offer a checkbox to reuse the first address.

Related fixes